Shipping policy
Runway Drop – Shipping Policy
We aim to get your Runway Drop order to you safely and within the expected delivery period.
Order Processing
Orders are processed following successful order confirmation and, where relevant, payment confirmation.
Processing times may vary during new launches, promotions, public holidays, weekends or unusually high order volumes.
Delivery
Most orders within India are expected to arrive approximately 5–10 business days after processing.
This is an estimated delivery period and not a guaranteed date.
Remote or less-serviceable locations may require additional time.
Shipping Charges
Applicable shipping charges, if any, are displayed at checkout before you complete your purchase.
Any free-shipping offer will be subject to the terms displayed at the time of ordering.
Shipping Coverage
We currently ship to serviceable PIN codes within India.
Courier serviceability may vary by location.
Tracking
Where available, tracking details may be provided via email, SMS, WhatsApp or your order-status page.
Tracking information can sometimes require 24–48 hours to update after shipment creation.
Delivery Details
Customers are responsible for supplying accurate:
- Name
- Phone number
- Address
- PIN code
- Delivery information
If you discover an error after ordering, contact us immediately at:
Once an order has been dispatched, changes to the delivery address may not be possible.
Failed Delivery / Return to Origin
Orders may be returned if:
- Delivery is refused
- Multiple delivery attempts fail
- The customer cannot be contacted
- The delivery address is incomplete or incorrect
- The location cannot be serviced
Additional shipping charges may apply if the customer requests re-shipment following a customer-attributable failed delivery.
Delivery Delays
Courier delays may arise from weather, strikes, holidays, operational disruption, remote locations, government restrictions or other circumstances outside our reasonable control.
We will assist with tracking and courier escalation where reasonably possible.
Lost Shipments
If a courier confirms a shipment has been lost, we will work with the customer on an appropriate replacement or refund.
Damaged Package / Incorrect Order
If your package arrives visibly damaged, photograph or record the package before opening it where reasonably possible.
Report damaged, missing or incorrect products within 48 hours of delivery at:
Email: tgrow.commerce@gmail.com
Include your order number and relevant photographs/video.